Shipping & Returns

WE ARE CURRENTLY OFFERING FREE SHIPPING WORLDWIDE  WITH DHL EXPRESS ON ALL ORDERS OVER 200 EUR.
We want you to get your Roselli product as soon as possible. That's why we do everything in our power to quickly process your order. Our aim is that everyone should own their oneknifeforlife, so right now we offer free delivery all over the world.

 

Shipping costs within EU
10 EUR Standard Shipping (4-8 days)
25 EUR DHL Express Europe (2-4 days)

(Countries included in the EU: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden).

Shipping costs Rest of the world
35 EUR DHL Express (6-9 days)

 

What shipping carrier do you use?
For European and international deliveries we have partnered up with DHL Express and for local post in Finland we use Posti to provide the most convenient deliveries to our customers. 

 

Shipping options
If you choose DHL Express (2-3 days), the shipping fee will be added to your order after you have selected shipping options. Shortly after we send your order, you will receive either an email or text message with DHL's tracking code and estimated delivery time. By clicking on the link in the message, you can choose the best possible delivery option for you. Delivery can be made to the home address, to DHL Service Point or DHL Parcel Lockers. If you choose delivery to DHL Service Point or Parcel Locker, the shipment will be held for 14 days before being returned.

If you choose Standard shipping (3-5 days), the shipping fee will be added to your order after you have chosen shipping options. Immediately after we send your order, you will receive either an e-mail or a text message with a tracking code to pick up your package at the nearest delivery point.

 

How long is your delivery time? 
Delivery time depends on which shipping option you choose and to which country you want to ship. But normally within the EU:
3-5 days with Standard Shipping
2-3 days with DHL Express

And internationally:
6-9 days with DHL Express 

 

Do you ship all over the world?
Yes, we ship all over the world. Shipping costs will apply and will be added at checkout.  We normally have 2-5 days shipping within Europe and 6-9 days shipping internationally with DHL Express. 

Any order shipped to a destination outside of the region Europe may be subject to import taxes or customs duties. As the recipient, you are the importer and must comply with all applicable laws and regulations. Exact import taxes and duties vary, depending on the destination country. Import taxes and duties for regions outside of Europe are collected by the international carrier upon delivery.

 

Return Policy
All customers have the right to regret the purchase within 14 days from the day of receiving the goods. Even if the customer regrets the purchase, he or she must collect the goods and after that return it to Roselli Oy. If returning, the receipt must be attached. Please contact Roselli Oy before returning the goods. When returning the purchase, the goods must be in the same condition as when delivered. Engraved products are not covered by the return policy. The customer must pay for the return freight and is also responsible for delivery to Roselli Oy. Returned products will be compensated with the value of goods.