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Warranty

 

Each new knife (subject to the Terms of Service the word “knife” shall also include axes and other models sold by us) from Roselli Oy is covered by a lifetime warranty. This warranty extends only to the product´s original purchaser. The blade tip and edge are parts of a knife which normally are exposed to wear and tear, these parts are not covered by our warranty unless it’s obvious that the damage is a result of a material defect. We will repair or replace any products that we find defective. The warranty excludes damage caused by misuse, accident, self-repair, tampering or dismantling.

We guarantee that all our knifes are free from defects in materials, construction and workmanship for the lifetime of the product, with normal use and provided that the care instructions here on the website are followed. If the knife is defect in terms of material or workmanship, we will repair it free of charge, or exchange it for an identical knife or for one of equivalent value if the model has been discontinued. If the guarantee is applicable, Roselli Oy will pay for the freight cost when providing you with a new product. The guarantee does not give right to a refund. Note that knife loss, including shipping to and from our factory is not covered under this warranty.  

A wide range of our products consist of handcrafted components made from organic materials,i.e. wooden handles or leather sheaths. The customer is therefore aware of that minor deviations, between the product delivered and the product displayed at the website, might occur. Such deviations are not covered by our warranty unless the product is apparently erroneously manufactured. 

Sheaths and whetstones are not covered by our warranty.