By visiting our site or purchasing something from us you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”). These Terms of Service shall, if not explicitly excluded, apply to all the users of the site, including but not limited to users who are browsers, vendors, customers, merchants or contributors of content. We reserve the right to update, change or replace any parts of these Terms of Service, such changes will be posted on the website and will enter into force directly. Roselli Oy is not responsible for potential losses, damage (direct or indirect), reparations, indemnities, bodily injuries, damage to persons harms that may affect any user of our products. We do not assume any responsibility should legislation, whether national or local, restrict the customers intended usage of the purchased product. We reserve the right to refuse service to anyone for any reason at any time.
2. Liability and Age of Consent
Placing an order at Roselli.fi makes you liable. You accept this liability by accepting the Terms of Service and by placing an order when clicking “Place order” in the check out. By using this site, you are required to be at least 18 years of age. You are also required to be of the age as that your state, province or residence and country require for use of websites and online purchases of the products located on and sold on this website. By accepting these terms, you confirm that you fulfil these age requirements and that you will abide by the law related to our products which are applicable to you.
3. Privacy and personal Information
The prices displayed at the Website include the statutory Value Added Tax (VAT) for sales within the European Union (“EU”). Extra charges that are out of our control, e.g. import taxes, customsduties and VAT, may be added depending on which country the customer orders from. You as a customer are responsible for paying all the Charges related to the products, as you are the importer of the products.
These terms are subject to changes in price, VAT adjustments, currency changes, typos, campaigns, errors in stock balance, etc. The applicable product price is the one stated at the order confirmation.
The customer will be able to select the desired option for payment, freight and delivery when proceeding to “check-out”, before completing the purchase made through our website. The terms for payment, delivery and freight chosen by the customer when placing an order with Roselli applies to the order made. The options available for payment, delivery and freight, as well as the terms, may vary from time to time.
6. Return policy
All customers have the right to regret the purchase within 14 days from the day of receiving the goods. Even if the customer regrets the purchase, he or she must collect the goods and after that return it to Roselli Oy. If returning, the receipt must be attached. Please contact Roselli Oy before returning the goods. When returning the purchase, the goods must be in the same condition as when delivered. Engraved products are not covered by the return policy. The customer must pay for the return freight and is also responsible for delivery to Roselli Oy. Returned products will be compensated with the value of goods.
Our products have a lifetime warranty. The terms in full are presented on our website: www.roselli.fi/warranty.
8. Force majeure
Roselli Oy is not liable for any non-performance caused by circumstances beyond our control which directly or indirectly prevents, obstructs or renders production delivery or freight uneconomical until such obstacle has been removed. Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labour conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements’ obligations
9. Governing law and dispute resolution
These Terms and Conditions are governed by Finish law and any dispute, controversy or claim arising out of or in connection with the Terms of Service shall be finally settled by arbitration in accordance with the Arbitration Rules of the Arbitration Institute of the Helsinki Chamber of Commerce.
10. Company Information
Contact person: Anne Kaunistoinen